WHERE DO YOU DELIVER?
Toronto/GTA, Markham, Richmond Hill, Stouffville, Aurora, Newmarket, Vaughan/Woodbridge, King City, Mississauga, Brampton, Oshawa, Oakville, Whitby, Ajax, Pickering, Bolton, Bradford, Kleinburg, Milton, Gormley.
WHEN DO YOU DELIVER?
HOW EARLY CAN YOU DELIVER COOKIES?
We offer 3 levels of delivery service to most locations.
BASIC DELIVERY: Business by 5pm / Home by 7pm
*Please note: Due to high volume, deliveries to homes can arrive after 7pm*
RUSH DELIVERY: By 3pm
DIRECT DELIVERY: By 1pm
Delivery charges vary for each option. On the checkout page, input the address and you'll see the options and delivery charges.
HOW MUCH IS DELIVERY?
Delivery charges are based on postal code and order quantity. Your delivery options will be shown in the checkout window.
WHEN CAN I PLACE MY ORDER?
Place your order by 9pm the day before. Need a delivery on the same day? CALL and leave us a voicemail before 10am, Monday to Friday. We will do our best to call you back if we have availability.
CAN I TRACK MY ORDER ONLINE?
CAN I CHANGE/CANCEL MY ORDER?
To request a change or cancellation, please EMAIL us and we'll do our best to accommodate you. Depending on the nature of your request, we may not be able to change order details or cancel orders within 2 days prior to delivery.
DELIVERY TERMS & CONDITIONS
By placing an order with us, you acknowledge that you have read and agree to the terms and conditions for delivery.
We accept address changes up to the day before delivery via phone (905-479-2172) or email (firstname.lastname@example.org). Once your order is sent out, additional charges to change the address will apply. Depending on availability, in some cases, our courier will not be able to reroute your order on the same day. In this event, you agree that you will not be offered a refund.
RECIPIENT IS NOT HOME
The courier will ring the doorbell and if no one answers, they will leave the package at the front door. When possible, the package will be left in a discreet location (ie. behind a screen door). Everyone loves a surprise, but to avoid any potential issues, we strongly suggest you let the recipient know that they will be receiving a surprise on that day. We are not able to offer refunds or replacements if the delivery is stolen or damaged when left at the door.
Please check with the concierge that they will accept food items. To increase the chances of safe delivery, please also let the recipient know to expect a surprise and ask them to inform their front desk. Our courier will do their best, but sometimes the concierge will refuse to hold the package. In this event, Felix & Norton will not be responsible for the package and you will not receive a refund.
RECIPIENT IS NOT AT WORK
Our courier will leave the package in the care of someone else at the place of work. All packages are clearly marked with the recipient's name on it, with the intention that the package will be passed onto the right person when they arrive back at work.
DELIVERY TO LARGE OFFICE BUILDING
In most cases, our courier is redirected to the mail room. All packages are clearly marked with the recipient's name on it for the mail room staff to deliver the package. Please note, once our courier has left the package at the delivery address, we are not responsible for its safe and timely delivery to the recipient.
HAVE MORE QUESTIONS?