DELIVERY INFORMATION

WHERE DO YOU DELIVER?

Toronto/GTA, York and Peel Regions, Ajax, Pickering, Oshawa, Whitby and Oakville. 

WHEN DO YOU DELIVER?

Local delivery is currently available Tuesday to Friday. 

HOW EARLY CAN YOU DELIVER COOKIES?

We offer 3 levels of delivery service to most locations.

BASIC DELIVERY:  Business by 5pm / Home by 6pm

*Please note: Due to high volume, deliveries to homes can arrive after 6pm*

RUSH DELIVERY:  By 2:30pm

DIRECT DELIVERY:  By 12:30pm

Delivery charges vary for each option.  On the checkout page, input the address and you'll see the options and delivery charges.

HOW MUCH IS DELIVERY?

       Delivery charges are based on postal code and order quantity.  Your delivery options will be shown in the checkout window.  You can also call us for a quote!

WHEN CAN I PLACE MY ORDER?

Place your order by 9pm the day before.  Need a delivery on the same day?  CALL and leave us a voicemail before 10am, Tuesday to Friday.  We will do our best to call you back if we have availability.

CAN I TRACK MY ORDER ONLINE?

Sorry, we do not have a system for online tracking.  We'll call you if we have any questions about your delivery.  Otherwise, you can be sure that we'll have it completed. 
Curious if your delivery has been completed?  Feel free to call us on the afternoon of the delivery day and we'll check with the courier.

CAN I CHANGE/CANCEL MY ORDER?

To request a change or cancellation, please CALL or EMAIL us and we'll do our best to accommodate you.  Depending on the nature of your request, we may not be able to change order details or cancel orders within 2 days prior to delivery.

DELIVERY TERMS & CONDITIONS

By placing an order with us, you acknowledge that you have read and agree to the terms and conditions for delivery.

INCORRECT ADDRESSES

We accept address changes up to the day before delivery via phone (905-479-2172) or email (hello@fncookies.com).  Once your order is sent out, additional charges to change the address will apply.  Depending on availability, in some cases, our courier will not be able to reroute your order on the same day.  In this event, you agree that you will not be offered a refund.

HOME DELIVERIES

RECIPIENT IS NOT HOME

The courier will ring the doorbell and if no one answers, they will leave the package at the front door.  When possible, the package will be left in a discreet location (ie. behind a screen door). Everyone loves a surprise, but to avoid any potential issues, we strongly suggest you let the recipient know that they will be receiving a surprise on that day.

APARTMENTS

To increase the chances of safe delivery, please let the recipient know to expect a surprise.  We will call you for the BUZZ CODE to enter the building.  In the event that the recipient and/or building manager is not available to receive the delivery, Felix & Norton will not be responsible for the package and you will not receive a refund.

CONDOS

Please check with the concierge that they will accept food items.  To increase the chances of safe delivery, please also let the recipient know to expect a surprise and ask them to inform their front desk.  Our courier will do their best, but sometimes the concierge will refuse to hold the package.  In this event, Felix & Norton will not be responsible for the package and you will not receive a refund.

WORK DELIVERIES

RECIPIENT IS NOT AT WORK

Our courier will leave the package in the care of someone else at the place of work. All packages are clearly marked with the recipient's name on it, with the intention that the package will be passed onto the right person when they arrive back at work. 

DELIVERY TO LARGE OFFICE BUILDING

In most cases, our courier is redirected to the mail room.  All packages are clearly marked with the recipient's name on it for the mail room staff to deliver the package.  Please note, once our courier has left the package at the delivery address, we are not responsible for its safe and timely delivery to the recipient.

HAVE MORE QUESTIONS?

E-MAIL: hello@fncookies.com

CALL: 905-479-2172